J&J Family of Companies ANALISTA JR DE SERVICIO AL CLIENTE in Bogotá, Colombia

Responsible for receiving, processing and recording customer orders. Also handles customer inquiries and problems. Inputs orders received from internal and external customers. Responds to customer queries. Investigates and resolves customer problems. Sets up new accounts in database. Arranges for returns and credits to customer accounts. Validates claims for credits and arranges stock checks for missing or over delivered stock. Provides updates to customers on order status and/or problem resolutions. Collects feedback on customer satisfaction. Maintains and organizes log of calls, query details and responses.

Qualifications

1) Nivel de Educación requerido: Profesional Universitario en ciencias administrativas, ingeniero industrial, logística

2) Años de experiencia: Entre 0 -2 años

3) Conocimientos requeridos: Logística, servicio al cliente, inventarios, excel avanzado

4) Cualidades requeridas: Buena comunicación, organizado, proactivo

5) Experiencia requerida: Logística, order management, servicio al cliente

6) Idiomas requeridos: inglés intermedio

7) Certificaciones requeridos:

8) Porcentaje de Viajes: 10%

9) Indicar ubicación de la posición: (Bogotá, Calle 94)

Primary Location

Colombia-Distrito Capital de Bogotá-Bogotá

Organization

Johnson & Johnson de Colombia S.A. (7755)

Job Function

Customer Service

Requisition ID

1700173648W