IBM Business Analyst in BOGOTA, Colombia

As a Senior Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.This is a crucial role within the Backbase PS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers theopportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product.The Business Analyst is expected to:• Gather define and prioritize requirements of the project in close collaboration with theclient;• Write functional requirements using use case specifications or user stories;• Perform business process gap analysis and manage requirement change;• Act as "product owner" for the project to guide the team making the right choices tomaximize project & customer success;• Configure the various customer experience building blocks using Backbase PortalManager and Backbase Forms Studio.Profile:You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.Skills & knowledge:• University education and degree (preferable business or IT related);• Minimum of 5 years experience in a similar role for full service internet bureau;• Minimum of 5 years experience in a client facing position;• Experienced with Web Content Management;• Experienced with Digital Marketing Tools;• Experienced in requirements management and/or process modeling;• Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM,Waterfall;• Excellent written and verbal skills in English;• Perseverance and pragmatism to solve complex problems;• Ability to work under pressure;• Ability to work in a multicultural and international environment;

You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.Skills & knowledge:Essential:• University education and degree (preferable business or IT related);• Minimum of 5 years experience in a similar role for full service internet bureau;• Minimum of 5 years experience in a client facing position;• Experienced with Web Content Management;• Experienced with Digital Marketing Tools;• Experienced in requirements management and/or process modeling;• Knowledge of multiple development methodologies, e.g. RUP, Kanban, SCRUM,Waterfall;• Excellent written and verbal skills in English;• Perseverance and pragmatism to solve complex problems;• Ability to work under pressure;• Ability to work in a multicultural and international environment;

GIC- SSA

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