Oracle Customer Service Representative 3-Ops in Bogota, Colombia
Customer Service Representative 3-Ops
Detailed Description and Job Requirements
Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Job duties are varied and complex, needing independent judgment. May have project lead role. Duties and tasks are varied and are complex, needing independent judgment. Fully competent in own area of expertise. Failure to obtain results would have serious consequences and need expenditure of resources. Contacts are within the organization and with external customers. May have project lead role and/or supervise lower level personnel. 5 years experience.
Job: Business Operations
Job Type: Regular Employee Hire