Medtronic Clinical Specialist APV Cali in Cali, Colombia

Clinical Specialist APV Cali

Location:

Cali, Valle de Cuaca, Colombia

Requisition #:

17000AQ9

Post Date:

Jun 14, 2017

POSITION DESCRIPTION

This position supports product and therapies in the area coverage, follow-up, support, troubleshooting, customer service and education within a territory. In certain instances this person may be engaged in basic market development activities depending upon the needs of the assigned territory.


POSITION RESPONSIBILITIES

Technical Support:

• Represents Medtronic during surgeries and implants of products to provide troubleshooting and other technical assistance.

• Provides technical support and follow-ups in hospitals and clinics.

• Receives technical inquiries by telephone. Researches solutions to questions or problems

• Provides on call support as needed for surgeries, troubleshooting, follow-up enrollments, etc. on evenings and weekends

Educational Support:

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products through conducting and/or coordinating:

o One-on-one training sessions.

o In-service education programs.

o Seminars and/or outside symposiums.

• Assists Manager and in-house training department in educating/training new clinical specialists and sales representatives.

• Provides training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").

• Serve as an expert on the Demos / Trainings Set Up– including set-up, demonstrations and trouble shooting

Sales Support:

• Supports sales team during and following cases by:

o Completing necessary documentation.

o Updates teammates concerning cases. Immediately notifies appropriate teammates regarding issues or problems requiring follow-up.

• Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service and support.

• Manages inventories (consignment, trunk stock and loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.

• Advises physicians involved in setting up or evaluating operations in their hospitals or clinics.

• Following guidelines; requests and obtains purchase orders after implants/procedures.

• Conducts regular unsolicited calls to hospitals or clinics.

• Maintains current knowledge regarding Medtronic programs, products and services and competitive products.

• Maintains open, effective communication with all office personnel, customers and other Medtronic employees.

Other

• Clinical Specialists are required to be within their assigned territory each day and be available as unscheduled needs arise.

• Clinical Specialists are periodically required to work weekends, evenings and nights.

• Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights.

• Perform additional duties in line with company business requirements.

Residencia: En Cali

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