Shire Patient Suport Lead in Bogota, Colombia
Leads and drives excellence in patient support programs across all business units, working together with all relevant local functions and global/international teams. Responsible for development and successful execution of local solutions, with guidance from global/international teams. Reports to the Patient Services Program Head and is part of the local Leadership Team Colombia.
Assess and monitor impact and execution of current patient service offerings
Develop and implement best-in class patient support programs across all brands in alignment with the local Product Managers and the Global Patient Support stakeholders. Develop and track associated KPIs
Manage third party patient support providers, ensure quality delivery and manage associated budget
Create and deliver a plan to expand patient support programs to cover maximum patients.
Develop relationships with leading nurses in relevant therapeutic areas, training them regarding our products and services, liaising with the medical team as appropriate
Membership of local leadership team (CCMT), representing patients and reporting progress on patient support programs
Share best-practices with local and international team
Assess local legal and regulatory environment relevant to patient support programs.
Education & Experience Requirements
Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline
Experience in pharmaceutical industry is imperative, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients
Experience with the design and implementation of patient support programs is preferred
Strong understanding of the patient support environment
Proven project management experience
Excellence command of written and spoken English
Experience in market access, external affairs desirable
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Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.