Shire Patient Suport Lead in Bogota, Colombia

Primary Role

Leads and drives excellence in patient support programs across all business units, working together with all relevant local functions and global/international teams. Responsible for development and successful execution of local solutions, with guidance from global/international teams. Reports to the Patient Services Program Head and is part of the local Leadership Team Colombia.


  • Assess and monitor impact and execution of current patient service offerings

  • Develop and implement best-in class patient support programs across all brands in alignment with the local Product Managers and the Global Patient Support stakeholders. Develop and track associated KPIs

  • Manage third party patient support providers, ensure quality delivery and manage associated budget

  • Create and deliver a plan to expand patient support programs to cover maximum patients.

  • Develop relationships with leading nurses in relevant therapeutic areas, training them regarding our products and services, liaising with the medical team as appropriate

  • Membership of local leadership team (CCMT), representing patients and reporting progress on patient support programs

  • Share best-practices with local and international team

  • Assess local legal and regulatory environment relevant to patient support programs.

Education & Experience Requirements

  • Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline

  • Experience in pharmaceutical industry is imperative, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients

  • Experience with the design and implementation of patient support programs is preferred

  • Strong understanding of the patient support environment

  • Proven project management experience

  • Excellence command of written and spoken English

  • Experience in market access, external affairs desirable

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.